Breakout Bras 30 Day Return/Exchange Policy
Breakout Bras is committed to excellent customer service. We understand that it can be a challenge to find the right bra or swimsuit when purchasing online. If you are not completely satisfied with your purchase, you can return any item that meets the requirements listed below for an exchange, refund, or store credit within 30 days. To make the return process easier for our customers, we now offer prepaid return labels for orders in the U.S. Please send an e-mail to customer service with your order number and the items you wish to return, and a return label will be e-mailed to you.
Print our easy Return Form and include it with your return.
You can download one here.
Requirements For Returns/Exchanges:
Due to the nature of our products, we reserve the right to refuse returns that do not meet hygiene requirements.
- Item must be returned within 30 days in unworn, unwashed, and brand new condition (free of: odors including perfume, body odor, cigarette smoke; deodorant; stains; and pet hair)
- All original packaging and tags must be included and intact
- Panties must be tried on over a pair of your own clean underwear. Returned panties and other items with a crotch area are inspected very closely to ensure pristine condition.
- Items must be returned in packaging that is appropriate so that it is not damaged in shipment. (Example: formed/hard cup bras should not be crammed into envelopes or boxes too small that crush the product.)
Items Not Eligible for Refund, Exchange, or Store Credit:
- Breast Pumps, Replacement Parts, or Bottles
- Breast Pads, NuBra Products, Nipple Covers, and Breast Forms
- Laundering Products (Lasting Care Wash products, etc.)
- Items clearly marked as Final Sale
Bridal/Special Occasion Items- Including Bustiers, Corsets, and Strapless Bras:
- Eligible for return up to two (2) weeks from date of receipt
- Must meet all of the above listed return requirements
- This bridal policy is rigorously enforced, and items returned past this two (2) week time-frame will not be accepted.
How To Return
WE NOW OFFER FREE RETURN SHIPPING FOR ORDERS IN THE U.S.
Please e-mail email@example.com with your order number and the items you wish to return, and we will e-mail you a USPS shipping label at no cost to you. Just print the label, adhere it to your package, and drop in your mailbox or any USPS receptacle.
- We do not reimburse for other return shipping methods or orders returned without a shipping label issued by us.
- Returns outside the 30 Day Return Policy are not eligible for free returns.
- *Unfortunately we are unable to offer free return shipping to customers outside of the United States. Please address your returns to:
565 Woodruff Road
Greenville, SC 29607
You will receive an e-mail notifying you that your exchange/return has been received at our processing facility. It will be inspected and processed by our Returns Department within 5-10 business days of receipt.
If you are exchanging, please fill out the return form detailing the item being returned and the size, color and style number of the item you wish to have in exchange. Any price difference will be charged/credited to the original form of payment when the exchange ships. The exchange will be sent to you free of any additional shipping charge.
**If you need your exchange quickly, contact customer service at 1-866-870-8911 to place a new order. We will ship your new order immediately then issue a full refund as soon as we receive back your return (you are responsible for shipping the items back to us).
If you are returning something for a refund, we will apply a credit to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-5 business days after your credit is applied for it to post to your account.
**Expedited shipping costs are nonrefundable
Returns outside of the 30 days require a return authorization issued by Breakout Bras. Please call customer service at 1-866-870-8911 for authorization prior to returning. We reserve the right to refuse your return. If accepted, we will deduct a 20% restocking fee. Returns outside of the 30 day policy are not eligible for free return shipping.