Help Desk: Accessing Your Customer Loyalty Account
Periodically, we hear from customers who are having difficulty accessing their customer loyalty account. Typically, this is because they have not yet activated their loyalty account. The issue is easily solved by following a few simple steps.
But wait, I already have a Breakout Bras account! What do you mean my loyalty account isn’t active?
In January 2019, when we launched our customer loyalty program, we integrated all of our active customer accounts into our customer loyalty database. This integration included very basic information about each customer: first name, last name, and email address. That means that if you have shopped with us before, the name and/or email address you entered at checkout is associated with a loyalty account. This means that every customer hasa loyalty account, but not every loyalty account is active. If you have not shopped with us since January of 2019, your loyalty account has probably not been activated.
Okay, so how do I fix it?
To activate your customer loyalty account, click the “Check Rewards” tab in the bottom left corner of your screen. It looks like this:
Clicking the “Check Rewards” box will take you to a popup box. From there, click “Create a store account.”
On the next screen, enter the email address you used at checkout the last time you shopped with us, and create a password.
Now your account is active! You may earn and spend loyalty points, and you’ll be able to cash in on surprise sales and deals whenever we have them.
Wait a second, I got an error! It said, “This email address is already associated with an account. If this account is yours, you can reset your password.”
If you received this error message, it means your loyalty account is already active, and you just need to enter your password. If you think you know your password, go back to the “Check Rewards” tab, but click “Login” instead of “Create an account.”
If you don’t remember your password, just click the reset your password link in the error message and follow the instructions.
I've followed all these steps and I still can't figure out what's wrong. What do I do now?
If you're still having trouble, don't fret! It's possible you're having a different issue than the ones discussed in this post. Our customer service team will be happy to help you get to the bottom of the problem so you can log into your account and access your points. Send us a live chat or give us a call at 1-866-870-8911 to speak with a representative during regular business hours (9AM-5PM on Monday through Friday). You can also email firstname.lastname@example.org and we will get back to you on the next business day.