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Return/Exchange Policy


Click HERE to enter our returns portal.

Breakout Bras 30 Day Return/Exchange Policy

Breakout Bras is committed to excellent customer service. We understand that it can be a challenge to find the right bra or swimsuit when purchasing online. If you are not completely satisfied with your purchase, you can return any item that meets the requirements listed below for an exchange, refund, or store credit within 30 days.

If you live within 50 miles of our retail location, our in-store return policy applies, and orders over $150 are subject to a 15% restocking fee. Customers in this radius are encouraged to come in for a fitting if they are unsure of what size or style to order.

Our in-store (purchase and pick-up) return policy excludes the following items for return or exchange: swimwear, shapewear, strapless bras, panties, bodysuits, corsets/bustiers, babydoll or lingerie items, breast pads, bridal items, girdles, Fashion Essentials brand items, and Clearance or Final Sale items.

Requirements For Returns/Exchanges:

Due to the nature of our products, we reserve the right to refuse returns that do not meet hygiene requirements.
  • Item must be returned within 30 days in unworn, unwashed, and brand new condition (free of: odors including perfume, body odor, cigarette smoke; deodorant; stains; and pet hair)
  • All original packaging and tags must be included and intact
  • Panties must be tried on over a pair of your own clean underwear. Returned panties and other items with a crotch area are inspected very closely to ensure pristine condition.
  • Items must be returned in packaging that is appropriate so that it is not damaged in shipment. (Example: formed/hard cup bras should not be crammed into envelopes or boxes too small that crush the product.)

Items Not Eligible for Refund, Exchange, or Store Credit:

  • NuBra Products, Booby Tape Products, NOOD Products, Nipple Covers, Hoisery, Breast Pads, and Breast Forms
  • Laundering Products (Lasting Care Wash products, Soak products, etc.)
  • Mapale Sets in the "Sexier Lingerie Sets" section
  • Grab Bag items See Grab Bag Rules and Regulations Page

Please be aware that some items are nonreturnable when utilizing our in-store/curbside pickup. We cannot accept returns on swimwear, strapless bras, adhesive bras, or panties. If you are unsure about the fit of an item, please come inside to try it on before leaving the premises with it.




U.S. customers have two options for returns or exchanges.

1. Click here to receive a shipping label via our returns portal. If you are requesting refund or store credit, the cost of the shipping label will be deducted from your refund amount. If you are exchanging for a new item, there is no charge for the shipping label. Note: When using the returns portal, enter the order number you received in your confirmation email. The order numbers on your packing slip are used for our processing system, and may not work with the returns portal.

2. Customers may choose their own shipping method for their return. We recommend using a trackable method (USPS First Class is least expensive and does offer tracking; most customers prefer to use this method when returning manually). If you choose to ship your return manually, no costs are deducted from your refund amount. 


Customers outside the U.S. are free to use whatever method they choose to return a product, and are responsible for the cost of return shipping. We recommended using a trackable method. You may still use the Returns Portal to submit your request for return/exchange.

How To Return Your Item for Refund or Exchange

Send your returns to:

Breakout Bras
Attn: Returns

525 Haywood Rd.
Greenville, SC 29607

Processing Time:

Most returns/exchanges will be inspected and processed by our Returns Department within 2-5 business days of receipt.


If you are exchanging, please return your item(s) and select the item(s) you wish to receive in exchange using the Returns Portal. If there is a price difference owed to you, that amount will be credited to the original form of payment you provided. If there is a price difference requiring payment for your exchange item(s), we will send an invoice via email for you to pay the balance due. This amount will need to be completed before the exchange can ship to you.


If you are returning something for a refund, we will apply a refund to your original method of payment minus the cost of your return shipping label. Please note that depending on your credit card company, it may take an additional 2-5 business days after your credit is applied for it to post to your account.

**Expedited shipping costs are nonrefundable

Late Returns/Exchanges:

Returns outside of the 30 days require a return authorization issued by Breakout Bras. Please email or call our customer service at 1-866-870-8911 for authorization prior to returning. We reserve the right to refuse your return. Eligible items returned after the 30 day policy has expired may receive store credit minus the cost of the return shipping label.

Please Note: Orders that contain multiple sizes or styles may receive contact from customer service to assist with sizing before the order can ship.