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Frequently Asked Questions

If you do not find your answer below, please call our Customer Service Department Toll Free at 1-866-870-8911 or you can email us at service@breakoutbras.com.

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Bra Fitting and Selection
Customer Service Questions
Shipping/Return Questions

Bra Fitting and Selection

How do I determine my size?

Everything you need to know about determining your size and how your bra should fit can be found in our comprehensive sizing guide.

Why do other bra retailers tell me to add inches to my measurements?

Adding inches is an antiquated method developed by US bra manufacturers to decrease the number of individual sizes they need to manufacture. This allows them to get more women into the 9-12 cookie-cutter sizes they produce per style. The UK bras that we offer come in 40-75 sizes per style to ensure you get the size that actually fits your body.

Why does Breakout Bras tell me not to add inches to my measurements?

This is a no-brainer. When you want something to fit, you take measurements. When you go to a tailor or seamstress, they take your measurements and use those measurements to create a suit, dress, or pair of pants that fit. They do not add inches to your measurements. If they did, your clothes would fall off. The same thing is true for a bra. When you add inches to your actual measurement, your straps fall, your bra falls, your breasts fall. When you don’t add these extra inches, the bra fits. 90% of your support comes from the band so if your band is too big, you have no support. Also, when you get bras that are correctly sized, they last a lot longer. When you first get a new bra, it will be snug on the loosest set of hooks so as the bra stretches over time, you'll be able to tighten the band and continue to get the same high level of support.

Why does Breakout Bras not offer a hundred different brands like other websites?

We are very selective when choosing lines to offer. We want lines that fit well and that are true to our sizing philosophy. We choose to only offer brands that consistently produce quality, well-fitting bras with extensive sizes. Because US manufacturers offer limited sizes, most of the brands we offer are UK brands with UK sizing.

What is the difference between US and UK Sizing?

UK sizes are different because they use double letters more extensively (i.e. FF, GG, HH, etc.). UK bras also tend to have a larger range of sizes. When using the Breakout Bras sizing method, the resulting size will be your US size. Please click on our conversion chart see your US size and the corresponding UK size.

How should my bra feel?

It should be snug, especially for the first week or so of wear. The band is what holds your breasts up and in place (with a little help from the straps). Keep in mind that bras stretch as you wear them; you want it more firm in the beginning so that you will get longer wear. This way you can add more bras to your collection rather than replacing stretched out ones!

Why are seams important?

Seams are present to reinforce the cup and to maintain support for heavier breasts. They are sewn in different directions to push the breast in and up, giving better shape and support.

Why are there no seamless bras in larger sizes?

When your breasts are heavier, the fabric has to work harder to maintain support. The more weight you put into the cup of a bra, the sturdier the bra needs to be. Seams are what provide this extra support in a bra. Most bra manufacturers make bras with barely-there seams that blend into the fabric of the cup, so after your breasts press against the cups for just a few days, the seams smooth down to be invisible under almost all tops.

How do I wash my bra?

HAND WASH, HAND WASH, HAND WASH!! Regardless of manufacturer instructions, Breakout Bras recommends hand washing everything. Using a washing machine (even on gentle cycle, even in a front-load washer without an agitator, even in a laundry bag) can warp the underwire and potentially cause it to poke through the fabric of the bra. The use of standard detergents and/or putting them in the dryer, typically breaks down the delicate fabrics of lingerie, causing your bra to deteriorate quickly and lose their elasticity. NEVER PUT YOUR BRAS IN A DRYER.

How long should a bra last?

This depends on how many bras you have, if they are of the correct size, and if you care for them properly. A bra stretches every time you wear it, so if you have at least three or four of them to rotate, then you'll easily get 1 ½ to 2 years use from them. Again, this is assuming that the bras have been cared for properly and are of the correct size. If you wear the same exact bra every day, it's going to stretch much quicker than when alternating between several.

How many bras should I have?

Once you are sure of your correct size, having three daily wear bras should be fine to start off with. Most women also like to have a few special occasion and/or fun and sexy bras in their collection.

How do I find the right bra for my body?

While measuring for your correct size is very important, choosing the right style in that size is also crucial for your overall satisfaction, support, and comfort. There are different styles that work better for different body types. For example, bandless bras work well for shorter-waisted women while molded cup bras work well for women with less mass at the top of their breasts. If you are uncertain about which style works best for your body type, call or email our customer service department for help and recommendations.

Do any of these guidelines change if I’m looking for a maternity or nursing bra?

Maternity/nursing bras are designed for changing breasts and bodies more so than everyday bras. Nursing bra manufacturers have come a long way in making bras more fashionable; however, the main concerns are still functionality and breast health. In terms of the fit, the coverage tends to be fuller and the fabrics more stretchy to allow for greater fluctuation in breast size. Maternity/nursing bras also have less side support to avoid applying pressure against milk ducts. Trust us! You do NOT want to get Mastitis.

How long should my nursing bra last?

The lifespan of nursing bras is considerably less than with everyday bras for several reasons. A nursing bra is tugged on repeatedly throughout each day to breastfeed, they are made of more stretchy fabrics, and they tend to be washed a lot more often. The result is that nursing bras break down much more quickly than regular bras. One nursing bra typically lasts 2-4 months, even with proper care. Having 3 nursing bras to rotate can extend the life to 6-8 months each.

How do I care for my nursing bras?

Regardless of manufacturer instructions, we recommend hand wash/line dry due to the fabrics stretching with wear and increased risk of nursing clasps breaking with machine laundering.

Do I need a different bra while I’m pregnant?

Most women will need to be refitted for a new size within the first trimester due to changes in their breasts and body. Once in a correctly-fitted regular bra, they can usually wear it throughout most of their pregnancy. They should take care to select a style with a flexible fabric (lycra, stretch lace, etc.) to allow for the continuing changes in their body. We recommend that in the 3rd trimester, you begin looking for a transitional maternity/nursing bra.

What is a transitional bra?

A transitional bra is a moderately supportive bra that accommodates a range of sizes allowing for the fluctuation of your body and breast size during and just after pregnancy. It will take you through pregnancy, labor, and the first few weeks of breastfeeding. Three weeks after delivery, you should measure for a long-term, size specific nursing bra.

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Customer Service Questions

When will my order ship?

Most orders are shipped the next business day. Saturday, Sunday, and Postal Holidays are not business days.

Can I track my order? (U.S.)

Yes, a shipment confirmation e-mail including a tracking number will be sent to you via e-mail when your order ships. Orders within the U.S. should deliver within 2-5 business days.

Can I track my order? (Canada)

The FREE standard shipping method now offers tracking information. This method is shipped with US Postal Service, and will be carried to your address by Canada Post once it processes through Customs. It IS trackable, but typically will only be updated when the package leaves USPS handling, when it leaves Customs, and when it is delivered. If this method is chosen, we will provide you with tracking information for your shipment, which should deliver in 2-6 weeks.

We also offer faster FedEx options for Canadian customers. Customers may review costs and options in their shopping cart at checkout.

How can I check the status of my order?

If you chose to create an account at the time of your order, you can log into your account and get complete updated order information. If you chose not to create an account, just give customer service a call at 1-866-870-8911 or e-mail us at service@breakoutbras.com and we will happily assist you.

What type of payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, and PayPal online.

How can I receive Breakout Bras coupons or promotions?

You can become a fan of Breakout Bras on Facebook to receive exclusive coupons or you can sign up to receive our E-mail newsletter. From any page, just enter your email address in the Email Newsletter section on the left navigation bar.

What is your price match policy?

We are committed to having the lowest prices available on the web. Therefore, if you find the exact same product, in stock, for less money on another website we will meet that price and then take an additional 5% off. The item cannot be on clearance or close-out to be eligible for price matching.

Also, please take into consideration that we offer free shipping. If the price of our competitor's bra is lower but the shipping cost is not free, you will most likely be paying more after that is factored in. We will match the price and the shipping cost in those cases. Price matched items are NOT eligible for any coupon discounts. Price matching is only available within 24 hours of order placement (or 1 business day).

What is your Privacy Policy?

Please view our Privacy Policy here.

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Shipping/Return Questions

When will my order ship?

Most orders are shipped the next business day. Saturdays and Sundays are not business days.

Can I track my order? (U.S.)

Yes, a shipment confirmation e-mail including a tracking number will be sent to you via e-mail when your order ships. Orders within the U.S. should deliver within 2-5 business days.

Can I track my order? (Canada)

The FREE standard shipping method now offers tracking information. This method is shipped with US Postal Service, and will be carried to your address by Canada Post once it processes through Customs. It IS trackable, but typically will only be updated when the package leaves USPS handling, when it leaves Customs, and when it is delivered. If this method is chosen, we will provide you with tracking information for your shipment, which should deliver in 2-6 weeks.

We also offer faster FedEx options for Canadian customers. Customers may review costs and options in their shopping cart at checkout.

How much do you charge for shipping?

We ship to all 50 United States free of charge for orders over $25.00 after discounts are applied. We also ship free to Canada with a minimum purchase of $85.00 after discounts are applied. We have expedited shipping methods available for a fee. You can see more on our Shipping Information Page

I’m in Canada. Where is my order?

Most packages are delivered within 2-3 weeks to any address in Canada. Customs can hold the package however and in rare cases can cause delays of upward of 6 weeks. We ship through the US Postal Service. Once your package is released from Canadian Customs, it will be delivered by Canada Post to the address you provided.

How do I know if the item I want is on backorder?

Our website features real time inventory, which means that you can see the availability of each item at the time you order. In the rare case that an item we show in stock is actually out of stock, we will contact you immediately.

How do I return a bra?

We are happy to offer easy returns on eligible items! Please see our Return/Exchange Policy for more details about how to return or exchange items.

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